Frequently Asked Questions

Q: Where is Cargo Heavy Duty located?

Cargo Heavy Duty has two convenient locations in Michigan: Kalamazoo Facility: 1251 Shakespeare Ave, Kalamazoo, MI 49001 Coopersville Facility: 32 Mason Dr, Coopersville, MI 49404

Q: What brand of parts do you carry, and do they come with a warranty?

As an authorized HDA Truck Pride affiliate, all HDA parts used in our repairs come backed by a "No Questions Asked" warranty. We maintain a deep inventory of premium components, including brake parts, suspension systems, starters, alternators, clutches, landing gear, and body panels.

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Frequently Asked Questions

Where is Cargo Heavy Duty located?

Cargo Heavy Duty has two convenient locations in Michigan:

Kalamazoo Facility: 1251 Shakespeare Ave, Kalamazoo, MI 49001
Coopersville Facility: 32 Mason Dr, Coopersville, MI 49404

What types of commercial vehicles and equipment do you repair?

We service heavy-duty trucks, semi-trucks, tractor-trailers, and commercial trailers. Our comprehensive repair capabilities include:

Engine diagnostics and overhaul
Drivetrain and computer diagnostic troubleshooting
Full brake service and ABS diagnostics
Air conditioning, liftgate, and reefer repairs
Preventative maintenance (PM) and FHWA inspections

Do you offer emergency roadside assistance?

Yes. We provide 24/7 emergency truck repair services seven days a week. If you experience a breakdown on the road, contact our service team immediately for fast, reliable roadside support.

Do you perform heavy-duty body shop work?

Yes. Our Kalamazoo location features a full-service paint and body shop capable of handling frame lengthening, sandblasting, glass replacement, body panel installation, and structural repairs for commercial trucks and trailers.

Are your truck technicians certified?

Yes. Every mechanic on our team is certified by either the National Institute for Automotive Service Excellence (ASE) or the State of Michigan.

What brand of parts do you carry, and do they come with a warranty?

As an authorized HDA Truck Pride affiliate, all HDA parts used in our repairs come backed by a "No Questions Asked" warranty. We maintain a deep inventory of premium components, including brake parts, suspension systems, starters, alternators, clutches, landing gear, and body panels.

Can you help me identify and order the right part for my truck?

Yes. Our experienced parts specialists in Kalamazoo and Coopersville can help you accurately identify, locate, and source the exact replacement components needed for your specific vehicle or entire fleet.

How do I process a Milwaukee Tool warranty claim through Cargo HD?

As an authorized Milwaukee Tool warranty center, you can submit your claim directly using our online Milwaukee Warranty Form. Simply provide your Tool Serial Number (or Cargo HD Invoice Number), the Part Number, and a brief description of the issue.

How do I schedule a repair or service appointment in Kalamazoo?

To schedule service or discuss a repair project with a technician, call our Kalamazoo Service Desk directly at 269-383-6299.